Lumen Efficient Design Inc. ("Lumen," "we," "our," or "us") respects your privacy and is committed to protecting personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, contact us, or engage with our products and services.
Information We Collect
We may collect the following categories of information:
- Contact information (name, company, email, phone, title, and address).
- Inquiry and communication data submitted through forms, email, or phone.
- Account or transaction information related to quotes, invoices, and support.
- Technical and usage data (IP, browser/device, pages visited, referring URLs).
- Cookie and tracking data used for performance and analytics.
- Product-interest data (categories, SKUs, and resource/spec views).
How We Use Information
We use collected information to:
- Provide products, quotations, customer support, and account features.
- Respond to inquiries and communicate with customers and partners.
- Improve website performance, security, and user experience.
- Analyze trends and usage of product resources.
- Send administrative notices and permitted marketing communications.
- Prevent fraud, unauthorized access, and misuse.
- Comply with legal, regulatory, and contractual obligations.
Consent and Legal Basis (Canada)
Where required under Canadian privacy law, we collect, use, and disclose personal information with express or implied consent, or as otherwise authorized by law. Consent may be withdrawn subject to legal or contractual restrictions and reasonable notice.
Cookies and Analytics
Our website uses cookies and similar technologies to operate properly, remember preferences, and understand usage patterns. Browser settings can be used to manage cookies, though some functionality may be affected.
How We Share Information
We do not sell personal information. We may disclose information to service providers, business partners/distributors where needed to fulfill requests, professional advisors, authorities when required by law, and successors in a business transaction.
International Transfers
Information may be stored or processed outside your province or country where service providers operate and may be subject to lawful access under local laws.
Data Retention and Safeguards
We retain personal information only as long as necessary for identified purposes and legal obligations. We use reasonable administrative, technical, and physical safeguards, but no method of storage or transmission is completely secure.
Your Rights and Choices
Subject to applicable law, you may request access to or correction of personal information, withdraw consent for certain processing, and unsubscribe from marketing communications.
Third-Party Links and Children's Privacy
Third-party websites linked from our site are governed by their own privacy policies. Our website is intended for business/general audiences and is not directed to children.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Continued use of the website after posting indicates acceptance of the revised policy.
Contact
Questions, requests, or complaints can be submitted through our website contact options and will be directed to the appropriate privacy contact at Lumen Efficient Design Inc.