Lumen Docs
Warranty Warning
⚙️ Warranty Inflation and Risk Disclosure
Purpose
To clarify the risks associated with purchasing imported lighting products that advertise extended warranties exceeding the manufacturer’s own coverage.
Key Points
- Misaligned Warranty Claims: Some importers advertise “10‑year warranties” on products whose actual manufacturer warranty is only 5 years.
- False Assurance: These claims are not backed by the OEM and rely entirely on the importer’s financial longevity.
- Historical Pattern: Previous companies using this tactic have ceased operations long before warranty claims could be honored.
- Risk to Contractors and Specifiers: When the importer disappears, warranty liability evaporates, leaving the installer or end‑user responsible for replacement costs.
- Lumen Efficient Design Position: Lumen Efficient Design provides transparent warranty terms directly aligned with manufacturer support. We do not extend coverage beyond what can be legitimately serviced.
- Recommendation: Always verify warranty origin — if the manufacturer’s documentation does not match the importer’s claim, treat the extended term as marketing, not protection.
Conclusion
A warranty is only as strong as the company behind it. Lumen Efficient Design’s policy is to ensure every warranty offered is real, enforceable, and backed by the manufacturer’s infrastructure — not speculative promises.